Frequently Asked Questions

WHAT IS YOUR COMMISSION PROCESS?

Send me a message on the Contact tab or email me at sarah@sarahaileen.com
I’ll connect with you to explore these areas:
  • Concept: Do you want to capture a mood, a place, or accent a room with a favorite color? Where do you envision this piece? The vision and setting you have in mind for the artwork will help inform the starting point.
  • Logistics: We’ll discuss the size and orientation of the piece, your location and timeline, as well as pricing. 
  • Creation: If we decide to collaborate on a piece, I’ll have you select some images of my work so that I can get a feel for the pieces that inspire you. I’ll provide you with two digital options to choose from, to be sure we’re in alignment. Once any adjustments are confirmed, then it’s on to the creation of your custom piece!

 

WHAT IS YOUR ART BACKGROUND? 

I’ve been drawn to art for as long as I can remember. As a child, I created “stationery” with watercolor on paper. In grade school, I recall our art teacher telling our class not to draw a sun in the corner of the paper because it would give her gray hair! As an art major, I had the opportunity to try my hand at everything from ceramics, to sculpture, to metals, along with fundamentals in drawing. I have a Bachelor of Arts in graphic design and am focused on exploring and expanding on my love of minimalism.


WHERE DO YOU FIND INSPIRATION?

I find inspiration everywhere, in everyday items; store signs, cabinets, packaging, etc. I never know where it will strike, but when it does, I either take a picture or draw a quick sketch in my phone to capture it. From there, I may immediately conceptualize a fully-formed design, or I take the seed of the idea and create multiple mockups to flesh it out.


HOW DO YOU CHOOSE YOUR COLORS?

I love experimenting with color pairings. I begin with a particular color in mind, and then visualize various options. If I'm considering a few close choices, I create digital mockups for comparison.


WHAT IS ONE OF YOUR DREAM PROJECTS?

When I was a teenager, I was given a coffee table book on Frank Lloyd Wright’s architecture. I could have cared less at that age and just wanted something “cool”. I wish I still had that book! I would love to see my large scale pieces looking right at home in Wright’s houses.

 

WHAT IS YOUR SHIPPING POLICY?

Processing Time and Tracking - Orders are processed within 2 business days; weekends and holidays are excluded. You will receive an email notification with tracking information when your order has shipped. The artwork is shipped from Seattle, WA.

Domestic Shipping - Standard shipping is free within the United States. You will typically receive your order within 1–4 days of the shipping date. High carrier volumes, such as during the holiday season, may extend that timing.

International Shipping - Standard shipping is free to Canada on purchases over $35, and worldwide (excluding Canada) on purchases over $50. Allow 3+ weeks for international shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches the destination country. Duties and taxes are the responsibility of the customer.


WHAT IS YOUR RETURN AND REFUND POLICY?

Returns - Due to the custom nature of the work, sales are final. Returns and exchanges are not offered. If you have questions, or would like more information prior to your purchase, contact me at sarah@sarahaileen.com.

Refunds - Please inspect your order upon receipt and contact me at sarah@sarahaileen.com if your order arrives damaged, or if you receive the wrong item. I will work with you to resolve the issue to your satisfaction. If you prefer a refund, it will be processed in your original payment method.